Late Arrivals & Cancellations
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4 hours of notice is required for cancellations.
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Appointments 10 minutes late or more may result in needing to be rescheduled.
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Late arrivals may result in shortened finishing details or rescheduling. Full-service pricing applies.
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No-shows are charged 100% of the scheduled service. Repeated no-shows or chronic lateness may result in booking restrictions.
Hair Prep
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Please arrive with clean, product-free hair. A shampoo service may be required and added to your appointment depending on hair length, condition, or style requested.
Long Haircuts & Major Changes
Please contact Kate prior to booking if any of the following apply:
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Hair touches or extends beyond the shoulders
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It has been 5+ months since your last haircut
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You plan to remove 3+ inches overall
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You are planning a significant style change
This ensures accurate timing and pricing.
Illness
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Please reschedule if you are experiencing symptoms of illness (fever, vomiting, flu-like symptoms, or any contagious condition).
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Same day cancellations due to sudden illness will not be penalized.
Childrens Haircuts
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Children must be able to sit safely and calmly for the duration of the service.
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If a child becomes distressed or unable to sit safely, the appointment may need to be adjusted or rescheduled.
Detangling & Matted Hair
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Please check for tangles before your appointment.
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Severely tangled or matted hair may require rescheduling and/or additional service fees.
If you'd like to learn more about Kate, including her services, availability, and individual policies, we invite you to visit her website. Taking a moment to review her information ahead of time helps create a relaxed, smooth experience for everyone.